Find A Great Therapist

At Find A Great Therapist, we are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and Australian Privacy Principles (APPs). We collect details like your name, email, phone number, suburb, and any information you provide through inquiries or interactions with our website.
Information is collected when you contact us, submit a form, subscribe to updates, or browse our website. We use this data to respond to inquiries, match you with therapists, improve our services, and send updates if you've opted in.Your information may be shared with therapists (with your consent) or service providers helping us operate. We do not sell or rent your data. Reasonable measures are taken to keep your information secure.
You may request to access or correct your personal data at any time. Our website may use cookies and analytics tools to enhance performance you can manage these through your browser settings. We only send marketing communications if you opt in, and you can unsubscribe at any time. Some data may be processed by providers outside Australia, but we ensure secure handling.
For any concerns or questions, contact us at admin@findagreattherapist.com.

At Find A Great Therapist, customer satisfaction matters. This policy explains your refund rights under Australian Consumer Law when using our platform to connect with therapists or access optional services. We are a referral platform, not therapy providers, and are not involved in fees paid directly to therapists. Refunds may be issued for optional services like priority matching or enhanced listings if they weren't delivered as described, were disrupted by technical issues, were charged in error, or were canceled before delivery. Email admin@findagreattherapist.com with details and proof to request a refund.
We do not manage refunds for therapist services. For any issues with sessions or payments, contact the therapist directly. We're not liable for therapist performance, fees, or cancellations, though we welcome feedback.
Refunds are not available for change-of-mind purchases or correctly delivered services. Under Australian Consumer Law, you're entitled to a remedy if services were not delivered with due care, didn't match their description, or had major failures.
For any refund inquiries, email us at admin@findagreattherapist.com

At Find A Great Therapist, we value your privacy when you buy or access eBooks through our website. This policy outlines how we collect, use, store, and protect your information in line with the Privacy Act 1988 and Australian Privacy Principles.We collect details such as your name, email, billing address, purchase info, device data, and payment confirmation (not credit card details). This happens when you make a purchase, contact us, subscribe to updates, or interact with our website.
Your data helps us fulfill orders, provide download links, send receipts, improve our services, and deliver updates or marketing (if you opt in). We may share information with payment processors, email providers, support services, or legal authorities when required, but we never sell or rent your data.
Payments are processed securely through trusted third parties. We protect your data through SSL encryption, secure hosting, and privacy practices. You can request access to or correction of your information anytime by emailing us.
We use cookies and analytics to improve your experience. You can disable cookies in your browser. If subscribed, you may receive promotional emails and can opt out at any time.
You have rights under Australian law to access, correct, and control your personal data. For questions or concerns, contact us at admin@findagreattherapist.com.

This policy covers eBook sales through our website and aligns with the Australian Consumer Law to ensure fair and transparent transactions. As digital products are delivered instantly, we do not offer refunds for change-of-mind purchases, incorrect selections, or issues caused by personal device limitations—unless we are unable to help resolve them.
Refunds may be granted if the file is corrupted and can't be fixed, the content doesn't match its description, a technical issue caused a failed or duplicate transaction, or the product fails to meet consumer guarantees. Requests must be made within 7 days of purchase with proof and a description of the issue sent to admin@findagreattherapist.com.
Under Australian Consumer Law, you're entitled to a remedy if a product is faulty, not as described, or of unacceptable quality. Approved refunds will be returned via the original payment method within 7–10 business days. For any questions, contact us at admin@findagreattherapist.com

This policy applies to therapists who subscribe to Priority Listings on Find A Great Therapist. Subscription fees are non-refundable once listings are live, including monthly, quarterly, or annual plans, unless required by Australian Consumer Law.
Refunds may be considered in rare cases such as technical issues preventing publication, display errors caused by us, duplicate payments, or cancellations made before the listing goes live. To request a refund, email admin@findagreattherapist.com with supporting details.
You may cancel your subscription anytime, but cancellations apply to future billing cycles and do not result in partial refunds. Listings remain active until the end of the paid term. Updates to listings are allowed during the term but do not qualify for refunds.
This policy does not override your rights under the Australian Consumer Law. If the service is not delivered as promised or is defective, you may be entitled to a remedy. For questions or refund inquiries, contact us at admin@findagreattherapist.com.

This policy explains your rights as an eBook buyer on our platform, in line with the Australian Consumer Law. Since eBooks are digital downloads, once accessed or downloaded, they are considered used and are generally non-refundable.
We do not offer refunds for change of mind, accidental purchases, device issues, or dissatisfaction with content. Refunds may be granted if the file is corrupted and can't be fixed, the content differs significantly from its description, or if a technical error led to failed or duplicate charges. Requests must be made within 7 days of purchase and include your name, email, order number, and a description of the issue, sent to admin@findagreattherapist.com.
We respond within 3 business days and process approved refunds within 7–10 business days to the original payment method only. For help or questions, contact admin@findagreattherapist.com.

We may offer affiliate or referral programs that reward users or partners for directing new customers to our platform. Commissions or rewards are provided only for eligible, confirmed referrals as outlined in the specific program terms. Misuse, self-referrals, or fraudulent activity will result in disqualification. All participants must comply with applicable laws and platform guidelines.

We use cookies to enhance your browsing experience, analyze website traffic, and deliver relevant content. By using our site, you consent to the use of cookies in accordance with this policy. You can manage or disable cookies through your browser settings at any time. Disabling cookies may affect website functionality.