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Customer Privacy Policy

At Find A Great Therapist, we are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and Australian Privacy Principles (APPs). We collect details like your name, email, phone number, suburb, and any information you provide through inquiries or interactions with our website. Information is collected when you contact us, submit a form, subscribe to updates, or browse our website. We use this data to respond to inquiries, match you with therapists, improve our services, and send updates if you’ve opted in.Your information may be shared with therapists (with your consent) or service providers helping us operate. We do not sell or rent your data. Reasonable measures are taken to keep your information secure. You may request to access or correct your personal data at any time. Our website may use cookies and analytics tools to enhance performance you can manage these through your browser settings. We only send marketing communications if you opt in, and you can unsubscribe at any time. Some data may be processed by providers outside Australia, but we ensure secure handling. For any concerns or questions, contact us at admin@findagreattherapist.com.

Customer Refund Policy

At Find A Great Therapist, customer satisfaction matters. This policy explains your refund rights under Australian Consumer Law when using our platform to connect with therapists or access optional services. We are a referral platform, not therapy providers, and are not involved in fees paid directly to therapists. Refunds may be issued for optional services like priority matching or enhanced listings if they weren’t delivered as described, were disrupted by technical issues, were charged in error, or were canceled before delivery. Email admin@findagreattherapist.com with details and proof to request a refund. We do not manage refunds for therapist services. For any issues with sessions or payments, contact the therapist directly. We’re not liable for therapist performance, fees, or cancellations, though we welcome feedback. Refunds are not available for change-of-mind purchases or correctly delivered services. Under Australian Consumer Law, you’re entitled to a remedy if services were not delivered with due care, didn’t match their description, or had major failures. For any refund inquiries, email us at admin@findagreattherapist.com

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We reserve the right to deny refunds if we determine that refund requests are being abused or exploited for fraudulent purposes.

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